Recommendation systems have traditionally relied on short-term engagement signals, such as clicks and likes, to personalize content. However, these signals are often noisy, sparse, and insufficient for capturing long-term user satisfaction and retention. We introduce Retentive Relevance, a novel content-level survey-based feedback measure that directly assesses users' intent to return to the platform for similar content. Unlike other survey measures that focus on immediate satisfaction, Retentive Relevance targets forward-looking behavioral intentions, capturing longer term user intentions and providing a stronger predictor of retention. We validate Retentive Relevance using psychometric methods, establishing its convergent, discriminant, and behavioral validity. Through large-scale offline modeling, we show that Retentive Relevance significantly outperforms both engagement signals and other survey measures in predicting next-day retention, especially for users with limited historical engagement. We develop a production-ready proxy model that integrates Retentive Relevance into the final stage of a multi-stage ranking system on a social media platform. Calibrated score adjustments based on this model yield substantial improvements in engagement, and retention, while reducing exposure to low-quality content, as demonstrated by large-scale A/B experiments. This work provides the first empirically validated framework linking content-level user perceptions to retention outcomes in production systems. We offer a scalable, user-centered solution that advances both platform growth and user experience. Our work has broad implications for responsible AI development.

Most industry scale recommender systems face critical cold start challenges new items lack interaction history, making it difficult to distribute them in a personalized manner. Standard collaborative filtering models underperform due to sparse engagement signals, while content only approaches lack user specific relevance. We propose SocRipple, a novel two stage retrieval framework tailored for coldstart item distribution in social graph based platforms. Stage 1 leverages the creators social connections for targeted initial exposure. Stage 2 builds on early engagement signals and stable user embeddings learned from historical interactions to "ripple" outwards via K Nearest Neighbor (KNN) search. Large scale experiments on a major video platform show that SocRipple boosts cold start item distribution by +36% while maintaining user engagement rate on cold start items, effectively balancing new item exposure with personalized recommendations.

Recommender systems are an important part of the modern human experience whose influence ranges from the food we eat to the news we read. Yet, there is still debate as to what extent recommendation platforms are aligned with the user goals. A core issue fueling this debate is the challenge of inferring a user utility based on engagement signals such as likes, shares, watch time etc., which are the primary metric used by platforms to optimize content. This is because users utility-driven decision-processes (which we refer to as System-2), e.g., reading news that are relevant for them, are often confounded by their impulsive decision-processes (which we refer to as System-1), e.g., spend time on click-bait news. As a result, it is difficult to infer whether an observed engagement is utility-driven or impulse-driven. In this paper we explore a new approach to recommender systems where we infer user utility based on their return probability to the platform rather than engagement signals. Our intuition is that users tend to return to a platform in the long run if it creates utility for them, while pure engagement-driven interactions that do not add utility, may affect user return in the short term but will not have a lasting effect. We propose a generative model in which past content interactions impact the arrival rates of users based on a self-exciting Hawkes process. These arrival rates to the platform are a combination of both System-1 and System-2 decision processes. The System-2 arrival intensity depends on the utility and has a long lasting effect, while the System-1 intensity depends on the instantaneous gratification and tends to vanish rapidly. We show analytically that given samples it is possible to disentangle System-1 and System-2 and allow content optimization based on user utility. We conduct experiments on synthetic data to demonstrate the effectiveness of our approach.

Most recommendation engines today are based on predicting user engagement, e.g. predicting whether a user will click on an item or not. However, there is potentially a large gap between engagement signals and a desired notion of "value" that is worth optimizing for. We use the framework of measurement theory to (a) confront the designer with a normative question about what the designer values, (b) provide a general latent variable model approach that can be used to operationalize the target construct and directly optimize for it, and (c) guide the designer in evaluating and revising their operationalization. We implement our approach on the Twitter platform on millions of users. In line with established approaches to assessing the validity of measurements, we perform a qualitative evaluation of how well our model captures a desired notion of "value".

The explosion of Open Educational Resources (OERs) in the recent years creates the demand for scalable, automatic approaches to process and evaluate OERs, with the end goal of identifying and recommending the most suitable educational materials for learners. We focus on building models to find the characteristics and features involved in context-agnostic engagement (i.e. population-based), a seldom researched topic compared to other contextualised and personalised approaches that focus more on individual learner engagement. Learner engagement, is arguably a more reliable measure than popularity/number of views, is more abundant than user ratings and has also been shown to be a crucial component in achieving learning outcomes. In this work, we explore the idea of building a predictive model for population-based engagement in education. We introduce a novel, large dataset of video lectures for predicting context-agnostic engagement and propose both cross-modal and modality-specific feature sets to achieve this task. We further test different strategies for quantifying learner engagement signals. We demonstrate the use of our approach in the case of data scarcity. Additionally, we perform a sensitivity analysis of the best performing model, which shows promising performance and can be easily integrated into an educational recommender system for OERs.